Privacy Policy

Introduction

At velocentraiq, we understand that privacy isn't just about compliance – it's about trust. When you engage with our capital budgeting platform, you're sharing valuable information with us, and we take that responsibility seriously. This privacy policy explains how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We believe transparency builds stronger relationships. That's why we've written this policy in plain language, avoiding legal jargon wherever possible. If something isn't clear, don't hesitate to reach out – we're here to help you understand exactly how your information is handled.

Information We Collect

We collect information through various interactions with our platform. The type of data we gather depends on how you engage with our services and what you choose to share with us.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with velocentraiq. We don't collect data just for the sake of it – every piece of information has a clear purpose.

• Providing and improving our capital budgeting educational content and tools
• Personalizing your learning journey based on your progress and preferences
• Communicating important updates about courses, platform changes, or new features
• Responding to your questions and providing technical support when needed
• Analyzing platform usage to identify areas for improvement and new feature development
• Ensuring platform security and preventing unauthorized access or misuse

Data Sharing and Disclosure

We maintain strict control over your personal information. However, there are specific circumstances where we may share certain data, always with appropriate safeguards in place.

Service Providers: We work with trusted third-party companies that help us deliver our services. This includes hosting providers, email service platforms, and analytics tools. These partners are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements: In rare cases, we may need to disclose information to comply with Canadian law, respond to valid legal requests, or protect the rights and safety of our users and platform.

Business Transfers: If velocentraiq undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but only under the same privacy protections outlined in this policy.

Your Privacy Rights

Canadian privacy law grants you several important rights regarding your personal information. We've designed simple processes to help you exercise these rights whenever you need to.

Data Security and Protection

Protecting your information is a fundamental responsibility we take seriously. We've implemented multiple layers of security to safeguard your data both in transit and at rest.

Our technical safeguards include encrypted data transmission, secure server infrastructure, regular security audits, and restricted access controls. Only authorized personnel who need access to perform their job functions can view your personal information.

We also maintain administrative safeguards like employee training programs, confidentiality agreements, and incident response procedures. Our team is trained to handle personal information responsibly and recognize potential security threats.

While we implement industry-standard security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection possible.

Data Retention

We keep your information only as long as necessary to fulfill the purposes outlined in this policy. Different types of data have different retention periods based on legal requirements and operational needs.

Account information is retained while your account remains active and for up to two years after account closure to handle any potential issues or inquiries. Learning progress data is kept for three years to support transcript requests and continuing education verification.

Communication records with our support team are maintained for one year to ensure consistent service quality. Technical logs and analytics data are typically deleted after 12 months unless required for security investigations.

When retention periods expire, we securely delete or anonymize your information according to industry best practices and Canadian privacy requirements.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small data files help us remember your preferences and improve platform functionality.

Essential cookies are necessary for basic platform operations like maintaining your login session and remembering your course progress. Performance cookies help us understand how users interact with our platform so we can make improvements.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising purposes or share cookie data with external advertising networks.

Updates to This Policy

Privacy practices evolve as technology advances and regulations change. We review this policy regularly and will notify you of any significant updates that affect how we handle your personal information.

When changes occur, we'll post the updated policy on our website and send email notifications to active users at least 30 days before the changes take effect. This gives you time to review the updates and contact us with any questions or concerns.

Continued use of our platform after policy updates indicates your acceptance of the changes. If you disagree with any modifications, you can exercise your right to delete your account and data.